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1. Customer Service Manager (1)

Responsibilities:

1. Be responsible for handling customer service requirements, comprehensive optimization of customer service quality, solving problems for customers timely and efficiently, and tracking, supervising and coordinating service process;

2. Establish and improve customer service management system, assist other departments to do a good job in customer service work and collect information in the process of service and feedback to the company;

3. Deal with customer complaints timely and properly; pay a regularly return visit to customers and archive the data of return visits;

4. Check service mailbox on a daily basis; send important e-mail to corresponding people in charge, and remove junk mails;

5. Be responsible for the collection, use and management of customer service documents, and save important documents in electronic files;

6. Assist Engineering Department in project acceptance, testing, inspection and repair, and make duty roster for non-working day and holidays.

Qualification

1.Under 30 years old; college degree or above; people with over 2 years’ experience in customer service have the priority in admission;

2. Good expression and communication skills; be meticulous and careful in work; be adept in acquiring new knowledge and innovation;

3. Have relatively strong activity in work and the sense of active service; have good professional ethics and teamwork spirit.